CRM Executive in Chennai

Glora Diamonds is looking for a CRM Executive in Chennai to manage customer enquiries and support a consistent follow-up process across our jewellery business. This role suits someone who enjoys speaking with customers, keeping clear records and helping a sales team stay organised.

What you will do

• Respond to incoming enquiries from website forms, WhatsApp, phone calls and social channels, and record the customer’s requirements accurately.
• Maintain CRM records with enquiry sources, preferred jewellery, budgets shared by customers, appointment requests and the next agreed action.
• Follow up at appropriate intervals, arrange showroom appointments and coordinate handovers with the Chennai sales team.
• Coordinate with the relevant team for confirmed prices, product availability and order updates before communicating them to customers.
• Track open enquiries, overdue follow-ups and appointment outcomes, and prepare clear updates for the team.
• Handle customer information carefully and respect communication preferences.

What we are looking for

• Clear written and spoken communication, with the ability to listen and respond professionally.
• Confidence using a CRM, spreadsheets, email and WhatsApp for organised daily work.
• Attention to detail and the discipline to keep records and follow-up commitments current.
• Previous CRM, customer service, telesales or retail follow-up experience is preferred. Jewellery experience is useful.
• Ability to work with the Chennai team and communicate with its customers.

Location and compensation

This role is based in Chennai, Tamil Nadu. Salary based on experience, relevant skills and suitability for the role.

How to apply

Share your CV, current location, relevant experience and availability to join. For the marketing internship, you can also include a portfolio link. Please apply for the position that best matches your interests and experience.